At this stage, I do not want to break the business of this bookmaker. I do not rule out that they mixed something up. But all my subsequent inquiries were answered very quickly and briefly. I had to write here on the forum.
Are you asking me for proof? I only have email correspondence. It might prove something. My account is locked and I can't take screenshots of bets or chat conversations. I'm more hopeful that the bookmaker's representative can finally answer my questions...
I will describe how it was:
And he made the usual bet long before the start of the match. Won. Asked to withdraw some of my money. Received a letter that the withdrawal of money is delayed. then I received a letter that in order to withdraw money I need to pass a KYC check. In the upper right corner of the screen, the button lights up - verify your account. I clicked on this button, they are asked to show proof of identity and confirm the face on the camera. I did it all. An inscription is displayed - verification is successful. In the upper right corner, the inscription changed to identification verified. I wrote to those support that passed your check and please give me my money. The next day I received a letter saying that I had not passed the KYC check and therefore my account was blocked! I ask - how is it, yesterday I received a message from your verification service that my account has been verified! Why are you refusing to give me my money??? to which they answered - that I did not pass the test and decide the final one and you can’t even write more about this!
Further, all messages in the same form ...
Today, apparently after the creation of this topic, I received a letter from them in which, apparently, as it seemed to them, they wrote a little more -
https://prnt.sc/VlNaRKyOVrvXBut with this answer, everyone also leaves me at a loss ... What information did I provide incorrectly? Why is all my money being taken away from me?? I didn't provide any information at all! after checking the documents, all fields are filled in automatically! and even if something is filled in incorrectly, why are you immediately taking all my money? and not trying to solve this problem?