I was a member of fortunejack website for years but recently they made some changes and they are becoming very strict with their KYC policy.
I don't think fortunejack is the only one that requires KYC, the truth is that they might be linient about the whole stuff when i user newly register with them but as times goes they will require KYC in other for them to unlock some features for you, i think instead of giving fake details it's better to source for alternative
After trying to withdraw 10 mBTC to different casino I had to wait for hours and I received email asking me to complete kyc if I want to withdraw my coins.
if this is your first time of performing this function then you'd better get used to the system, most casinos will do that as well except for the ones that are truly KYC free
ignoring and not talking with people is really low from them
some of their customer support services are automated with response and the few that converse lively with you eventually do hang up along the line or switch to robot mode with same automated response that can be tiring and frustrating.