To begin with, I can say that @SFR10 is not a member who just leaves negative feedback without being well versed in something, and I believe that this is also the case here, considering that two other members left negative feedback in which they claim that they were scammed by @YCT Matt.
I wonder how can SFR10 can trust
a newbie account create 2 days ago?
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Although I don't know how trustworthy YCTMatt, but leaving a negative tag for this case isn't appropriate and his reputation already destroyed. Let's say I offer a service and still doesn't have any customers, then someone accuse me without any proof.
Yes, I know they are beginners, but there is still reasonable doubt and therefore I don't think that someone's reputation is irreversibly destroyed because feedback can always be changed or deleted. In addition, such a serious company as they present themselves should have at least something more than an ordinary Telegram account if they already refer to professionalism, transparency, and security in business.