I just created a test account and reset my password to see what you might have done wrong. The first thing I noticed is that you have to enter your username to reset your account's password not your email address.
Correct, I tried to reset, and the sensitive letter like uppercase required to enter correctly, if danadc received a notification about error on the left page make sure to correct it. And again, we don't put an email on the sign page, but a username. the reset password will send to your email, and make sure to check it on the spam folder also, because I received a reset password in that folder a while ago.