Did you look into your
Reward history from the
Rewards tab if the reward hasn't been claimed or forfeited? You can adjust the period of the history in the hidden options at the top right corner of the frame
https://livecasino.io/profile/rewardsSometimes opt-in to one promotion can forfeit another one, in addition the terms and conditions of the promotion say that "
The offer can be claimed one time per player/IP address/household". So maybe someone using the same IP as you, has already claimed it (it's just an assumption on my part, I don't want to mislead you)
So far I've only participated in the ''Crypto Crunch Tournament'' which will end in 2 days while the promo I mean is sent via email email title ''End summer with a bang''
Based on the instructions in the email I have to activate it first on the reward page the problem is that there are no any promos on my reward page ''No active reward''
So this is my question, why did I get this email while the promo is not available on my account.