Hello all!

I started with Cloudbet on 24.08.2022, made a deposit in total for 266 Polkadot(Not so much, but anyway).

On the next day I got some win and requested for withdrawal - about 338 Polkadot.

After I made withdrawal request - they asked me for the document - passport, selfie with passport and document to proof the address. A sent the documents and no answer from the Cloudbet.

Finally my account just banned(I can't login), my withdrawal is not accepted. The Live Char usually anwers like:

Thank you for your reply.

Kindly note that the verification is still underway at the moment, due to this access to the account cannot be granted.
The account is still under review and there is no update yet.

Please rest assured that we will be in touch with you as soon as once they get back to us.

Not sure if somebody can help me there - but it would be great. Total amount is not so big, but why I can't get my deposit and win back...
Is it normal thing for Cloudbet?