Hello @notblox1,
Tornike (ampera) here once again. We would love to state the final decision regarding your case. Your account is fully unblocked and in case uploading the documents to complete the KYC procedure, you will be good to withdraw the funds as Fraud and Prevention department has already reviewed the history of the account and everything looks clear so to state again, there will be no problem in withdrawing the funds if deciding to complete the so-called 'Know Your Customer' procedure which was triggered randomly as per Terms of Conditions of FortuneJack. If you decide to do so, just keep us updated here and I will do my best to speed up the process for you.
My final decision regarding this case:
I wouldn't use fortunejack ever again even if you gave me a blank check and told me to enter any amount of money I want.
You betrayed my trust and wasted my time during last week, but I am glad everything is done legally and by the books for you.
Your decision based on terms and legal justification for randomly locking account and seizing funds from customers who didn't do anything suspicious is simply wrong.
Everyone should be aware or big risks dealing with this casino so I decided to add fortunejack in my red list of casinos to avoid, and warn people not to use your website at all without passing kyc verification.