Sportsbet.io is troubling me

Amount = $1,700 Litecoins

Problem = Withdrawals disabled/ Betting disabled (30 litecoijs balance there, but even on trying to bet 0.01, it says insufficient balance)

Reason = Asked Verification

Verification Completed = 3 days ago

Live chat = Banned me so that I don't ask them or bother them

Email support = 1 reply, same on repetition "Security team will reply you"
3rd Day, no updates from them



The withdrawal is showing same error for around 3 days now
The 48 hours written there is fake

What have I done wrong ? = Absolutely nothing