You have nothing to worry about unless you are doing multi-accounting and/or provided fake documents.
The security department have a tendency to be a bit slow, so you just have to be patient.
Live-chat are unable to help you with stuff like this anyway. How did you manage to get banned from live-chat? I would think it takes quite a lot harassment before they decide to disable the chat option.
As suggested from above poster- send a PM to the Sportsbet rep on this forum and he might be able to speed things up
Mutli accounting = Nope
False documents = LOL, I verified live with selfie too + all documents with Live cam through the instant verification service, Verification is NOT pending, it completed 3 days ago, but still they don't give a shit, they still don't let me take my funds or bet
Already sent PM but I think it doesn't matter because that user hasn't been active for 2 days either