Or just making excuses since it's their forte. It is getting worst.
I have noticed this too, it is getting worse, but I wonder why people prefer to deposit first, bet before doing KYC. What a gambler should first do is to read the ToS of a gambling site before registering, or before making any deposit, if KYC is included, it is best to first do KYC verification before sending money to the gambling site, that is how I use to do it. I prefer a gambling site to give me problem when my finds are not yet on it than when my finds are there already.
You are not wrong, I would have liked it for gambling sites to make it mandatory for KYC verification before users can be able to deposit instead of during withdrawal, but if it is not like that, some gamblers would have deposited money first and later want to withdraw if they make some money which might lead to this discussion again and again.
So, now they said that my documents that verify address is not correct and asked for new one.
I prepared doc from the bank and sent it. Waiting for the response 10 days more....
Just be patient about this, I hope your account would be verified, but I wonder why you are restricted from your account, only withdrawal is soposed to be disabled, but maybe because of a good reason, but I could not think of one.