solved!!!

The bookmaker conducted an additional check
Now I have full access to the account.
I was forgiven for my stupid mistake and all the money is in the account. I can keep betting.

Fortunejack turned out to be a very decent bookmaker and confirmed his impeccable reputation!

thanks to everyone who helped me!
in fact, without this forum, I would not have been able to contact the fortunejack team and conduct additional video verification.
I am glad that the bookmaker pays attention to such complaints and conducts additional proceedings.
I admit my mistake and thank the bookmaker for giving me a second chance.