Since notblox1 is a member of our campaign, this case has been brought to our attention and we do feel we should chip in on this as well. I apologize for doing it a bit late, but I was away on business trip for a few days and could properly review this only today. I spoke with Trofo and the following is an opinion from both of us as Livecasino representatives and long-standing members of the forum.
After carefully reviewing the case, we decided to stand behind our campaign member. We don’t like the ‘random’ KYC rule (especially since most are done through 3rd parties) and believe that crypto should be kept anonymous as much as possible. We feel that asking for KYC is a fully acceptable practice, but we’d like for it to be done differently and during initial registration or not at all. Therefore, we support any member that shares information about KYC requirements, so the other members can choose where to bet in the future with as much info as possible. After all – most users in crypto want to gamble without ever being asked for ID’s – and we all know that.
With all this being said, we'd like to ask notblox1 to change his feedback for FortuneJack, as well as the initial post in this thread. We do not believe that users are at risk of losing their funds if they do KYC so changing the feedback and initial post to one more precisely describing the danger might be fairer to FJ.
We understand the frustration in such situations but it is really important not to write inaccurate data which can harm a legitimate company, which FJ is proving to be. The ToC serves to protect them and as long as things don’t change for the better, they are within their right to harass the players with selective KYC. When they do, we should explain the situation without using words such as stealing, scam or anything similar.
We do hope that the industry will change for the better and that KYC rules will be more clear and better managed in the future – especially for forum members.