Well. I take it you are also one of those who believe that if you give your data to trusted exchanges, you are safe, right?
Nope, I never said that.
My point is a trusted and reliable site reduce the chance if your data would be sell on deepweb etc and I'm completely aware about KYC and privacy stuff. Now we're live in where governments want to take control over anything, as I said previously if you don't want to submit KYC, just leave the whole casino have KYC mandatory rules.
If there are many reports that not responding immediately will affect the reputation of the casino, there should be no delay in response regarding KYC and withdrawals due to sensitive issues so the team should actively respond to them immediately. From some of the posts above, I suggest the team to improve the "live support" and monitor the official thread on the Bitcointalk forum because here a lot of the gambler community asks for advice when the team has ignored user responses.
We don't know what the problem behind because it's case by case, the thing is they're need to verify if the KYC is legit and not photoshopped. Also they will looking for the account activity and see if he ever broke other rules until they make a conclusion.