Hello guys! I started playing Cloudbet about 2 weeks ago. Donanted there about 200 POLKADOT tokens. After I got win and submited withdrawal - they asked for documents and just removed access to the account.
So, I sent documents there, but there is no response for 4 days already. I'm sending them message every day and getting same response like:
Kindly note that the verification is still underway at the moment, due to this access to the account cannot be granted.
The account is still under review and there is no update yet.
Please rest assured that we will be in touch with you as soon as once they get back to us.
So, can somebody help to get my crypto back?
Thanks
Just wanted to let you know that your case is not the first some users experienced it few months ago even bigger amount around $10k-20k But when you follow the procedure with real information and you don't commit a violation then don't worry your case will be resolved the same as the case I mentioned above already resolved. It's just that it takes longer I don't know what the reason is but maybe just want to make sure that you are not the same user in the past cases.