Did they give you the exact time or some sort of deadline?
Yes, if i have problems i will asking by live chat or telegram. since from this way i get the answer and solving my problem more faster. @Niensk99 you need to contact them directly on live chat, i believe CS will help you better. If your problem can't be solved within 1 day, just wait. do not rush the team in 1x24 hours. if your problem is not resolved within 2 days, you can call the them back from live chat or telegram.
Quote from the previous OP's comments, he has contact the relevant team (Customer Service) and has been waiting for almost 7x24 hours.
Promised deadline is september 13th, not sure if that was the promised deadline to the OP or just based on previous announcements
although the last rates were on September 13 (today is already September 18)
I would like to have a comment from the representative. They promise me every day that everything will be done soon, but I wait almost a week
So it's just about
"the settlement of open rates" which is always in the OP's issue right?
I don't really follow this case, because in the end the OP have confirmed like this:
I was returned only the balance that was on these two providers. Regarding open rates, it was said that they would be canceled.