I'm classed as a newbie because I am new to a forum that scores users based on comments not on comment quality.
Rank is based on merits and activity. Merit is based on post quality.

He is however the 1st one to criticise it without even being able to understand it.
I don't criticize your work. I'm asking you some questions so I can
understand it and
verify that it's actually provably fair. "Don't trust, verify", remember?
Yeah public image is important but as the person running this I can tell you I have a no asshole policy.
Refusing to answer to your clients' simple questions
is an asshole policy. With all the respect.