after I saw your post I also went to see the review on trustpilot and I confess that I am shocked with so many complaints, this is not a good thing and it is definitely something scary, the complaints start from September 1st to today, it had 9 complaints, I don't know if all or at least part of them has been resolved or not, but I haven't seen them responding on trustpilot then it's something to worry about. For your case I suggest you do the following:
I'm pretty sure this is a complaint from a multi-account as Cloudbet has been tested for years and they have no problem processing any withdrawal (they have hundreds of bitcoins in their reserves). But their adherence to principles is unparalleled .... I think if the user violated the rules, then Cloudbet is not one of those who will go to the meeting.