I got in touch with a Cloudbet representative.

Any disputes or inquiries will only be handled through their official email address.
support@cloudbet.com
In any case, all issues should be resolved directly with support. It is also worth remembering that any casino operating on the market for a long time has many competitors, as well as many multiaccounts and all sorts of fraudulent users. And all the casinos fight against scammers sometimes quite harshly.
Support plays an important role in the operation of any casino. But if there are violations of the rules of use of the casino, support can solve the issue not in favor of the user.