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Excellent feedback and analysis. These are all questions that any good 3rd party mediator will ask. It is their job to advocate for the player. We will cooperate in full.
Edit: Regarding the transparency, we don't mean that we are providing abusive players with details on how they were caught. Obviously, if he is guilty, he knows what he did already. In that case, why does he need to know how we found out? What we mean when we say we are fully transparent is that we are not hiding from this accusation. If it weren't for our comments in this thread, it would have died weeks ago, since he has provided little to no information. We are making it clear that this player is confirmed to have been abusively multi-accounting after previously being warned. We have described , in detail, the challenges we face and why it is necessary to do what we are doing. It is incredibly rare to get a glimpse into the security operations of a sportsbook, and we shouldn't be chastised for speaking up, when we could've said nothing and this accusation would have been long forgotten. We let our reputation as one of the most trustworthy gaming destinations speak for itself. What is best for our image would have been to simply paid him his $800, rather than letting him continually call us a scam all over the internet. But we are taking a stand against fraud and we are not alone. We are just doing it more openly.With hundreds of thousands of dollars spent on your tools to detect abusive multi-accounting, your platform should have automatically blocked him from depositing more and playing. Also please use regular text formatting. It's hard to read with the blue wall of avatar like texts.