First of all, you need to login to your account in order to contact the real live support. Look at below images, the difference of the live support between when you are login to your account and without account:



When you are logging in to your account, you will be able to send messages as you wish just like other normal live chat feature. Secondly, I dont really understand what is the difficulty of opening an email to contact support? Last but not least, I would say it is not difficult but it is because you are too lazy to use email to contact support.