I disagree, transparency is key, particularly in the crypto industry where scams and disasters are rife. ~
You're welcome to disagree but I've explained why my 10 years in the Bitcoin world have formed my views. You're mistaking a reply to a question with transparency. I'm being transparent in telling you that any answer I give would be worthless. Don't mistake some corporate PR blurb about how their systems are foolproof with a guarantee. Just because their PR team seems polished doesn't mean you can't get scammed. I'm trying to help you work out what is important. If you think that my trying to give you the benefit of experiences learned the hard way is amateurish or a sign of an ego problem that's up to you.
In your mind any answer would be worthless, but I'm guessing you've spent so many years on your end of the operation, you forget the wants and needs of a standard user. Even saying "we have contingency plans, but we don't wish to make that information public, but rest assured, more than 2 people have access to our cold wallets should something happen" would have sufficed to put a lot of peoples mind at rest. Anywho, I've said all I want to say, thanks for replying.