Re: Why not to buy inexpensive "exotic" open source hardware wallets?
⭐ Merited by Pmalek (1)
2. There are manufacturers who replace defective wallets only if you send them the defective wallet first.
I don't have answers to the questions like:
- Who pays for sending out defective wallet?
- What happens if you discovered it is defective AFTER you set it up with your seed, and cannot wipe/reset it?
- How long does it take to send it to manufacturer and get replacement?
Manufacturers (at least not all) don't always require the return of a defective device back. Below I will insert a post from the discussion in topic Any vulnerabilities in changing OLED screen of Ledger Nano S?, which describes the case with Ledger (one of the hardware wallet manufacturers), when the manufacturer sent a new device to the buyer to replace the broken one, asking only to send a video recording confirming the fact of the device’s malfunction (if I’m not mistaken).I don't have answers to the questions like:
- Who pays for sending out defective wallet?
- What happens if you discovered it is defective AFTER you set it up with your seed, and cannot wipe/reset it?
- How long does it take to send it to manufacturer and get replacement?
Just an update!
I was expecting Ledger would require me to send back the faulty device in return for a brand new product, but they have instead written me an email stating that they will send me a new one without requiring me to return the faulty one! To be honest, I'm quite surprised!
I was expecting Ledger would require me to send back the faulty device in return for a brand new product, but they have instead written me an email stating that they will send me a new one without requiring me to return the faulty one! To be honest, I'm quite surprised!