2. There are manufacturers who replace defective wallets only if you send them the defective wallet first.
~Snipped~
- What happens if you discovered it is defective AFTER you set it up with your seed, and cannot wipe/reset it?
If you really have to send the defective HW back, then get a hammer and beat the crap out of it
[e.g. like this or this] and as a finishing touch, use a microwave
[be careful].