I've successfully received dozens of orders since December. Some of them quite expensive. Right now I'm unpacking my last shipment.
It seems that previously they had some problems of managing the amount of customers. So few human errors, may take time etc, but they are always helpful and things are resolved at the end.

Made me very happy.

P.S. For the people who order $20 of things and then expect amazon-like speed - get real, it's still a small company of Bitcoin enthusiasts, they do orders by hand and face obstacles on the way. If you think it's easy - start your own service, there's a demand.