Ok, old message deleted, new message made.

I'd mistaken the id field for the transaction id. So my transaction was never sent in the first place. Thanks to Ardolafat's screenshot for this insight.

Ontopic.

It sounds weird but that absence of a transaction id is a bit of a hopeful sign. Not in relation to getting back my coins but in relation to the captain being a scammer or not.

In that regard a public personal message to the Captain. (Is that his nick?)

Dear captain,

Because of my issue concerning ticket id 10197 and the issues of quite a few of our fellow coin enthusiasts I would like to bring the following to your attention.

I still don't believe that you are a scammer. Really I don't. But your clients are getting more and more worried. They have entrusted you with their assets. A trust that is not easily gained back when lost. This business is all about trust. You know that.

My original emails where strong in words, even using the word theft. And even while I typed them assuming the id field was the transaction id I still mean exactly what I typed. Why? Simple. The message needs to get across.

When you let your clients wait for months to get their coins back you can wait for this to happen. We all know what has happened recently and even after that there still is a loyal community which is willing to send their coins in for trade. Don't betray this trust by not answering! A simple sign of life could buy you enough time to set things straight.

And when you are overwhelmed by the amount of work, and I strongly believe that you are, a s k  f o r  h e l p !

It's as simple as that. As of the rest. Try to create a perspective time wise. How many refunds can you do in a day or evening? Maybe you can close down the possibility of sending in coins temporarily. It may be bad for business but it will avoid making the problem bigger than it already is.

In other words: create a plan.

Hope to hear from you soon.

TFK

PS: If you are a scammer, think of what your doing. Don't you get a bad feeling about this? With every item you buy will have that itching feeling because you know that money isn't yours to spend...