Usually, when users have problems with withdrawing funds, they start writing about it on forms and various monitoring. But first of all, you need to contact support.
If a user has a problem with withdrawing funds, he usually writes that he has such a problem, but he does not explain why this problem happened and who is to blame.
The user will never say that he is to blame. The casino is always to blame for everything. So all complaints are one-sided and we will never know the truth.