When they cannot use bitcoins they don't want bitcoins.
The fact that they've tried and failed is a clear indication that they actually wanted it, but due to some limitations, they couldn't use it!
2. Does the wallet look ugly and cheap? Bad wallet! Because boys and girls in school and high school will not show off such a wallet for each other.
If you don't warn your child about the various risks of flashing such things in public, then that makes you a bad parent!
3. Does it not have a large touch screen?
Bad wallet! Because your drunk neighbour will be unable to pay with bitcoins for his whisky.
Without considering the security aspect of the situation, if I were drunk, it'd probably be easier for me to operate a HW with physical buttons than the one with the large touch screen!
and then YOUR OWN BITCOIN will not grow in price!
Instead of being fixated on nonsensical stuff, please take a minute to familiarize yourself with other aspects of Bitcoin
[the current or future price of Bitcoin doesn't define its "real" value]!
A good HW:
~Snipped~
I'm surprised you didn't mention anything about its security!
No bugs!
Can you name a single HW out there that never had such a thing?