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Refunds are processed in USD via bank transfer, only in some circumstances where it may not be possible to refund via bank transfer, our management can approve a BTC refund. BTC refunds are not given for single Neptune purchases.
KnC sucks at this point. I don't understand the logic behind not giving BTC refunds for single Neptune orders. Knowing that they have 5PH mining at this moment this seems a bit stupid. Also only one time per week? Wtf? I can have my refund in 5 mins with BTC, but i have to wait a few days for them to wire the money and then another few days to get it. Sad times. KnC you let me down!I hear you.. I asked for a BTC refund also but was given USD as it was a single order... With no upcoming news I am contemplating refunding my remaining order also. At this rate with no sign of "Plan B" it almost looks like KNC is encouraging refunds (IMHO), for what reasons I do not know
IMHO it is to KNC's advantage at this point to encourage refunds so that :-
1. They will have less future competition, as you do not end up mining against them with that hash unit.
2. They get more state of the art machines to stock their data centre(s) with from the initial production batches.
3. You may use the refund to purchase BTC on the market, i.e. from them potentially, and this will help maintain or rise the BTC/USD price, being advantageous to them as they are selling so much BTC daily.
Sad times.