What token or coin has the address taken??
Has your friend's wallet address previously interacted with Smart Contracts or 3rd party websites??
because as far as I use Mnemonic there are no problems with the altcoins that I have.
I've also lost assets of around 500 busd because I've interacted with smart contracts that are designed to drain the contents in your wallet when you interact with them.
yes, I saw some people who posted lost their tokens in the telegram group.
even the case experienced is the same as what you are experiencing.
we can see quite a lot of fraud tokens in our wallets. so if we suddenly get a token that we don't know about and it turns out to be quite expensive. never expect it to be an airdrop. it will drain the tokens we have in the wallet.