The actual use of it is an escape to the reality. There are people that have chosen to stay in the Metaverse rather than to commit their lives outside of it, in the real world.
The concept of the metaverse does look futuristic and for the time being it may only be entertainment or an effective alternative under certain conditions. But looking at the negative side in the long term, maybe this is the initial process of shifting the role of humans being replaced by robots in all aspects of real life, especially the workspace. We currently see this is actually a social threat, but no one can deny the future and all have to live virtually.