Sorry about the inconvenience, I do hope DuelBits come around and get this situation sorted as soon as possible. $16,654.00 is no small amount!
If the situation goes on for so long without any result, I suggest you PM
Hhampuz to see if he can help get in touch with the owners of the casino but be rest assured you will get back your money if you didn't breach any terms of service.
I'm just following a template here but I need to re-upload images properly.
Thanks in advance.
You can upload the images to a third party image hosting site like imgbb or imgur and then share the links here.