Then there's nothing else that you have to do right now but wait for their admins to check what has happened to your account. They'll check the activities that you have made on it, the deposits, the withdrawals, etc.
And as said, you need to be patient and I urge you to be patient there's no one that can help you at this moment but only them so, do and accept what they say. If they say to wait, you have to wait then regardless of how badly you want to bet. For the meanwhile, as you wait and you really want to bet, bet on other casinos.