from what I see, you misinterpret the WOrd "nothing they can do" that means you have to wait for their investigation before the action and proper answer take place, this happens sometimes if they find suspicious activities in your account, some took days, while others weeks and some even months.

but the thing here is that just try to extend your patience and if you are completely sure of not violating any of their terms then rest assure that you will regain your funds.