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I deposited 800usd in eth and played only 4 hands with baccarat. All of the hands where Max bet and quickly had a balance of approx 12k.
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I deposited 800usd in eth and played only 4 hands with baccarat. All of the hands where Max bet and quickly had a balance of approx 12k.
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Given the amount you want to withdraw, it seems pretty normal to me that they want you to verify your account and the verification process can take some days. Personally, I have cashed out a few times (a lot lower amounts than you) and never had any issues with it.
This is some serious gambling! From $800 to $12k in 4 hands, and all of them are max bets!
Well, KYC is pretty normal nowadays, especially when deposits/withdrawals are high! But they can ask for KYC for other reasons as well, I guess when you jump in and you win $10k in 4 bets they will search for some bugs or something.
There is a scam accusation board(https://bitcointalk.org/index.php?board=83.0), you can make a thread there with all the relevant info you have (screenshots, transaction ids, betting history...), it would be easier for us to decide whom to trust if we see more than just your words! I think if you are a fair player this issue you have will be solved, good luck!