I'm sorry to know that your legal withdrawal will eventually have to be delayed and haven't been processed until day 5. But I don't think things like this are surprising because actually some issues regarding withdrawals have been experienced by gamblers other than you even though it's not at the same casino.

I hope you can still be patient to wait for a response from the team about your problem, sometimes it takes time and a little more patience. But I also hope someone who represents their brand ^{[the team or whoever]} will come to this thread to clarify.

Apart from live chat, have you also contacted the support team such as their official account on the forum or email?