It is strange enough. The OP must get notification with the reason of ban first of all. And the support just have no information, if i understand right.
actually there is Mate, the Support answered Him already but I believe he did not completely understand what was said here.
When you registered this account?
Anyway, you ought to get(or find, may be in spam) the answer with the reason of the ban. Try to write in the Bitsler thread, it can help.
I believe that emails or support had already given him enough answer and all he need to do now is wait at least for the answer in a days or week , if not then he can open another thread in scam section once the waiting took long.