Hello LeslieGray,

Thank you for your patience in regards to the matter. Just so everyone in the forum knows, we reached out to the user immediately after becoming aware of this issue via Telegram yesterday.

We have only just received the player information (wallet address) as the player did not have his username. Our team is investigating the matter and will ensure that any bets which have been won are paid out.

Due to our partnership with OwlDAO, some elements of the administrative side of Moonbet, most notably sportsbook trading, are simply out of our control. While we are still investigating exactly what has taken place, it looks like an overzealous trader may have banned this account without providing us the full details, which was obviously the wrong move.

As previously stated and Jason stated in the Telegram messages, any bets that were placed and won at Moonbet.io by the player will be paid in full. While placing limitations on certain players or markets is a standard practice in sports betting, outright banning somebody is not.

This is the first and only accusation that has been brought against Moonbet in over 14 months of operation and we pride ourselves on fairness to all players, being crypto betting enthusiasts ourselves.

Both the player and forum will be updated as soon as we have a complete understanding of what has occurred and what steps we are taking to make sure it is fully resolved.