An update:

The player's account has been opened and he can withdrawal all funds that were both deposited and won in Moonbet.io To be clear, the player did NOT win thousands of dollars betting in Moonbet as originally claimed. He did however have a balance which he was wrongfully unable to withdraw over the past several days.

As mentioned in our previous message, we do NOT agree with the actions taken by the trading team and have advised them to consult us in the future before any players have actions taken against their accounts.

Unfortunately, limiting or refusing players can occassionally occur in the world of sports betting. While we never enjoy taking such actions, in cases where players engage in syndicate betting, arbitrage, and other tactics which are frowned upon by operators, we must do so to protect our business.

Everyone at Moonbet hopes that this has resolved the issue of the player and shows our commitment to player experience. As with any platform, we do make mistakes but aim to make it right as quickly and easily as possible.