To update my case.
I've been trying to withdraw 2000 mbtc since April, only able to get 200 mbtc out.
Since July 1800 mbtc was missing from my account, this was only just reinstated. I am still unable to withdraw because of a security review or site issues or something else. It honestly depends which random customer support agent I get given. I am always promised someone will follow up, I have received PMs from the betnomi account here with no resolution. I have contacted the curaco regulators.
Site is either insolvent or straight up scamming users, there is simply no other explanation for this level of difficulty.
Wow. That sucks. they took 3 weeks to pay me less than 200 dollars. So I can imagine how long it will take them to come up with 40 grand. I just hope you can get on a payment plan and they can pay out before their site goes belly up.