1. The Canaan Official Online Shop and the Telegram Group are real. So we are not so-called scammers at all.
2. In response to your request, we are required to refund the designated account he gave instead of the original wallet because "HE DOES NOT HAVE THE ACCESS TO THE ORIGINAL WALLET" which we cannot satisfy. Refunds have always been refunded in the same way. If there is a problem in this regard, it is not our responsibility, and we will not rashly remit money to unfamiliar or unsafe accounts.
3. Within 12 hours of this incident, we have been doing our best to communicate with all company departments to help customers get refunds. But you kept verbally abusing and attacking us, which was disappointing. Nevertheless, we still are working hard to help customers complete refunds.