a few things are suspicious to me from the OP.
A few hours after he sent the transaction, he requested a refund but to a new address. First, because his Ledger is broken?? A dead hardware wallet in just a few hours sounds like a bad excuse to me.
only 15 minutes later, he claims again that he does not have access to the email address and therefore no longer manages that bitcoin address.
so what is the real reason why he insists on a refund to a new address?
I don't know anything about Canaan Online Shop, but they are right that they did not immediately return the money to the new address. certainly not after the OP's way of communication.
A few hours after he sent the transaction, he requested a refund but to a new address. First, because his Ledger is broken?? A dead hardware wallet in just a few hours sounds like a bad excuse to me.
only 15 minutes later, he claims again that he does not have access to the email address and therefore no longer manages that bitcoin address.
so what is the real reason why he insists on a refund to a new address?
I don't know anything about Canaan Online Shop, but they are right that they did not immediately return the money to the new address. certainly not after the OP's way of communication.