3 years ago I opened an account on Cloudbet, I made a deposit of about 0.29BTC, I played on the account and reached 0.92BTC. After that I could not log into the account. I wrote to support, and they replied that the account was frozen and that they would contact me via email. After that they stopped responding to my email. Every 2-3 months I send them an email, but no one answers, now I have decided to put an end to the fraudsters. I sent them documents for verification, my ID, selfie with ID, proof of address, but nothing. Can you give me some guidance on where to report this case. I have a lot of evidence and screenshots.
I once re-opened my account after 5 years of not opening it again, there are several gambling sites that I have and I access it again but I was banned from playing games there and it was also blocked, I think it's normal for the site to freeze my old account because I didn't active, I'm actually still a little confused about what you mean, if you left your money 0.92 BTC for 3 years playing there then why are you just discussing it now or did you actually access your old account then make a deposit today then win and you can't withdraw it, you should your account has been banned or blocked before you play and make a deposit, obviously this is still confusing especially without screenshot proof