Pro tip.. whenever you are trying to get your money back or btc from a company or service ... Be SUPER Nice.. it will certainly help. (even the fuckin cable company lol)...
I'm sorry for the loss, I'm not a miner but that's a hefty chunk of btc, I hope u get it back. Just try being nicer, it usually works IMO...
Thank you owlcatz !!!! If someone really want to help, they can receive negative feedback to see that this community do not accept scammers, and maybe they will take the things more serious. Because so far they are doing really nothing to fix the issue.