Apart from the delay in withdrawal there is another type of delay that drives me crazy. When you chat an one representative on an issue that could be resolved immediately from admin, but they will tell you to wait for 48 to 72hrs. For goodness sake it is annoying, just check your admin and solve this problem without making me to wait for another 3days.
Although this could be likely because there are other users who might be on the que waiting for to response such people can't be skip and attend to you, you know what i initially understand about those customers representatives is that they collect all request and make a ticket and then forward all ticket to the administrator to resolve it at then i don't really get mad with them anymore so the best option is to wait for about 24hrs or 48hrs thereabout for problems to solved but in a way such problems is not fixed then i get angry with them for not fixing my problems as promised.