Hello Alexi, we received your Query and we will be able to help you recover your $16,000 back, send in your phone number and email address to enable us assist you
who are you? who is "we"? don't get me wrong, I am not sure whether you are a scammer or not but being in this forum, it is better to be cautious and suspicious than not.
@OP do you have any Idea what this user is talking about? also, has there been any update to your issue?