I'm quoting for better visibility (fixed the broken image link).
The refund was confirmed by our real customer.

https://imgur.com/a/uV0VBCrThanks again for your attention and support, we do appreciate it all.
We will further remind our customers to prevent fraud, and we will upgrade the security of emails.
Please never trust any fake admin who PM you.
Scammers are everywhere, we cannot eliminate them but we can avoid them.
Good luck to all the nice ppl, cheers!