Once again, we have already responded to a complaint from an industry leading mediator, chosen by the player, unrelated to the licensor. We provided details to the mediator and they chose not to pursue the case further. The player continues to intentionally leave out this information in any of his comments here, but we have shown the details of this privately to a trusted forum member here and he has confirmed this on the thread. We have completed our involvement here. This player is a proven abusive multi-accounter, who was fortunate enough to have received the full amount on his first account (a much larger amount). At that time, he was warned about creating additional accounts. We do not take this sort of thing lightly and would never seize funds without 100% confirmation of abuse. He can continue to make noise but we are done responding for good. We are looking forward to many exciting promos and updates for our many legitimate players to enjoy!
Can you name the mediator please?
I contacted Curacao EGaming, as that is the only Logo on their site for complaints.
On PlayBetr terms of conditions they have this
Making a complaint - Second Level
17.5 If, for some reason, you are not satisfied with the resolution of your complaint by Playbetr, you may report a complaint to the Curacao Gaming Authority
info@gaming-curacao.com and please reference Playbetr.com licensed by Dutch Antilles Management N.V.. License GLH-OCCHKTW0706262018.
- I dont know if Curacao EGaming and Curacao Gaming Authority is same thing...
This is from their Terms of Conditions btw18.4 Immediately following the cancellation of this Agreement by either party, Playbetr will return the amount in your Player Account subject to any withdrawal fees.
Mate, go ahead and post your complaint at thepogg or any other of those mediators mentioned earlier. No book can force you to use a certain mediator and tbf, Playbetr already wrote that you were free to contact a mediator of your choice.
If i was you, i would post my case at thepogg and i would mention that i already contacted Curacao Egaming without getting a response. If Playbetr statement that Curacao Egaming already voted for them, they will be free to sent thepogg all necessary proofs and as long as thepogg accepts them, they will vote for them as well.
I expect that both of you will agree that my proposal looks fair for all.