Indeed. We don't want to be put in a situation because of our negligence to know their rules right? Thus it's a must for us to do our part before playing to avoid having inconvenience because if you already face a problem on their platform (and you're at fault), it's not an excuse that you don't know the rules. Anyway, nowadays there are many casinos existing already, that means plenty of choices for gamblers to look for a casino that they prefer. As we know, some gamblers are still not fine to comply if there's a kyc requirement.