I do feel bad for the personal attacks on AMT, but at the same time I have lost thousands of dollars due to AMT's dereliction of duty and law. Bruno does get out of hand sometimes, but AMT does not follow it's own forum rules saying for instance that we should not talk about order numbers here when a few threads earlier they were asking for our order numbers. There is no rhyme or reason to this forum, there are no rules. Don't try to figure it out. Don't tell others about what they should and should not post, when you AMT do not follow your own self-imposed rules.
If we ask for order numbers, we follow up directly with the client via email/phone, but usually do not communicate any further here regarding a specific order. The have been a few mishaps here and there, but that's generally what we stand by.
Regarding posting on "personal" basis, we always write "we" in most cases. Sometimes Jim or Josh will slip, but all and all we are trying to keep this as professional as possible. If we could do without the trolls and non-related spam on this forum, we're sure things would go a lot smoother.
Also this lawsuit has revised our thoughts on refunds/upgrades. We feel, even though our financial situation isn't one of the best, that partial refunds or partial upgrades are due to our clients. We're working out a program and will release notice of which by the end of the day.