I have a big problem on your site.
-I requested withdraw 500 on 13.3.2022 via Etherum newtork.
-You send me email to verify my account based on rules 10.3 on datum 29.3.2022.
-I sent all required documents (ID, selfie,etc.) same day.
-You told me that you will solve my problem without 14 days.
-NOW is 3.8.2022 and my account+money is still "waiting"
-My ID: 7449543
Please help me.
I have also seen that some users are complaining about the site, Op does not comment on this case, the truth is that it is somewhat annoying that these things happen, it does not hurt that you can provide the screenshots, only then I think that some can help you It is not because you are mistrusted, but showing the evidence here is much better because it is clear, I know that sometimes it is annoying to show the captures but it is necessary.
In case you don't have it, I think you have to put the emails, or something like that so that it can be scaled better and can have a better result, I hope that your case is resolved and everyone reaches a good agreement.
The site rules forbid having more than one account, but we have decided in good faith to issue you a warning.
Please do not violate the rules in the future.